You will receive an email once your order has been dispatched which will contain tracking information. You can also keep an eye out on your delivery or contact our Customer Care Team to help track your order. Please remember that on some occasions it could take up until 9pm for the courier to deliver your package.

To find out which countries we deliver to, please click here. Delivery costs will be calculated at checkout once the delivery option and destination has been chosen.

Deliveries can be made anytime between 7am and 9pm however our couriers do their best to deliver your parcels to fit around your lifestyle.

The price of the items do not include customs and import duties which will vary from country to country. You may be required to pay these when you accept delivery of the items from your courier. If you refuse to accept delivery of the items you have purchased, the courier may return the items to SonicPro. In the event this happens, SonicPro may be required to pay additional charges to the courier in respect of the cost of return including customs and import duties that were payable by you. We will look to recover these costs from you by deducting the relevant amount from any refund owed to you.

We understand that you might not be at home to sign for your parcel; therefore they can be left in a safe place or left with a neighbour at your request. Please be aware that any instructions left are only requests and are not guaranteed. If this isn’t possible, a calling card will be left which will include details of how to re arrange delivery.

We love everyone equally however we are unable to deliver to PO box and BFPO addresses.

We’re super quick at processing orders to make sure that you receive them as soon as possible. You can amend your order as much as you like before you click “Confirm & Pay” but after this point you will be unable to make amendments to your order. In such case you can however, return the item to us in accordance with our Returns Process.

Our items sell out super quickly due to such a high demand and on occasions an item you have ordered can suddenly become unavailable. These cases are rare. If an item in your order sells out, we will contact you as soon as possible to confirm the cancellation of your order. If your order contains additional items, we will dispatch the rest of your order and refund the out of stock item.

Discount codes can't be used in conjunction with any other offer or promotion or in addition to any student discount you may be entitled to (unless otherwise stated). Only one discount code is permitted per order.

Once you’ve added your must haves to your bag you need to click “view my bag”, enter your discount code into the Promo Code box and click “Apply Code”. You can then head over to the checkout to complete your order. Your discount will not be added to delivery charges, sale items or exclusive collections and cannot be used in conjunction with any other offer.

Your code: Have you entered the code correctly? Our codes are case sensitive, try copying and pasting the code into the Promo Code box just before checkout. Expiry Date: Please look at the terms and conditions of the discount code to make sure this offer is still valid. Eligible items: From time to time we offer discount codes for selected items only and this will be stated in the terms and conditions of the discount code. To view the included items select the link provided on your newsletter/our site. Unique Codes: If you are lucky enough to receive a unique code from us, please note that it cannot be used in conjunction with any other discount code and the code can only be used once.

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We have several payment options available: You can pay for your order in any of the following currencies: Pound Sterling, US Dollars, Canadian Dollars, Australian Dollars, New Zealand Dollars, Euro's, Danish, Swedish & Norwegian Kroner, Hong Kong Dollars, Singapore Dollars, Swiss Francs.

You can be assured that shopping with SonicPro is safe! We’re a member of “Secure by MasterCard” and “Verified by Visa”. They both provide additional security whilst shopping online. Security is very important to us at SonicPro and our site contains its own encryption software to ensure critically sensitive information, such as your name, address and your credit/debit card details are always safe. Information passed between your computer and our website cannot be read in the event of someone else intercepting it.

Payment will be taken as soon as you hit the Proceed button at checkout.

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If you change your mind about any items purchased you can return them to us within 14 days of the parcel being delivered to you, provided: The Items are still in the box You take good care to avoid the transfer of make-up. Items must be returned within 14 days of delivery. Items must be returned at the customer’s expense. You must obtain proof of postage just in case your order is lost on its way back to Klink. Failure to do so may result in us not being able to process your return. We reserve the right not to refund you if you return items to us outside the terms of our returns Policy. The cost of the returns must be paid by the customer. All refunds will be made using the same method of payment you used to purchase the items and will be made by us no later than: 14 days after the day we receive the items back from you; or (if earlier) 14 days after the day you provide evidence that you have returned the goods To assist you with the returns process, we have created an easy way for you to return your goods, using our returns postal methods below. If you’re unlucky enough to receive a faulty/incorrect item, please email our Customer Care Team with your order number and they will be more than happy to help you. Returns option of your choice SonicPro Ltd Pte 1 Harbourfront Walk, Vivo City, Singapore 098585 On your delivery note, tick next to the item(s) you wish to return. Please tell us the reason you’re returning using the reasons codes displayed. Enclose your delivery note with the item(s) and package up securely. Please use the original packaging if possible. Please be aware that if you choose to return your parcel using this service, the returns costs are to be paid by the customer. Don’t forget to obtain and keep your postage receipt in case your return gets lost on its way back to us.

Should you change your mind, you can return your items to us, provided: The Items are still in the box. You take good care to avoid the transfer of make-up. Items must be returned within 14 days of delivery. Items must be returned at the customer’s expense. You must obtain proof of postage just in case your order is lost on its way back to Klink. Failure to do so may result in us not being able to process your return. We reserve the right not to refund you if you return items to us outside the terms of our Returns and Exchanges Policy. The cost of the returns must be paid by the customer.

You can return any unwanted items back to us within 14 days of delivery. Returned items must be in their original and unused condition. We reserve the right not to refund you if you return items to us outside the terms of our Returns Policy. Please view 'HOW DO I RETURN AN ITEM?' for more information.

Please allow up to 14 working days for your parcel to be returned to SonicPro. We will send you a confirmation email once it has arrived. You will receive an additional email once your return has been processed. If you haven’t heard any communication from us after the 14 working day timescale, please contact our Customer Care Team with your order number and details of the items returned. If you've returned more than one order in the same parcel, please allow an additional 72 hours for all your returns to be completed.

We currently don’t offer exchanges to other countries except Singapore. If you would like to exchange an item, we would recommend returning the unwanted item back to us for a refund and placing a new order.

You need an account to be able to recieve update and special promotions from SonicPro. Let’s be friends, it allows you to place orders without you having to fill in your details each time you shop with us. You can create an account now by clicking the sign up botton on the top right of the website or you can start shopping straight away and set up your account when you checkout.

You can change your details by logging in. Simply click on ‘Edit Your Details/Edit Address Book’. On this page you can change your personal information, password and address.

Please ensure you are entering the correct username and password to sign into your account. If you have forgotten your password, visit the Forgotten Passwordlink to reset. If you are still experiencing issues, please contact our Customer Care Team.

You can close your account by contacting our Customer Care Team with the following information: Your full name Your registered email address Your billing address Your date of birth Once we have received this information, we will close your account and send you a confirmation email. However we may still need to hold information about you for administrative and audit purposes, and to retain evidence of our contract with you.

If you want to keep up to date with the hottest trends, latest promotions and everything from SonicPro make sure to sign up to our newsletter! You can do this by entering your email at the pop up box when you enter our website! To unsubscribe to the newsletter, you can do this two ways: Scroll to the bottom of any of our emails and click ‘Unsubscribe from all future correspondence’. Log into your SonicPro account and click Newsletter Subscriptions and select Unsubscribe.